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Returns & Cancellations
CUSTOMER RIGHTS
Returns & Cancellations
Last updated: 1 November 2026
Munus & Dar is a gifting store associated with TOLORAN. The terms below describe the store’s published customer information. Nothing here limits mandatory consumer or privacy rights under applicable law.
Consumer rights first
Your rights to cancel remote purchases, return eligible goods or obtain remedies for faulty, damaged or incorrectly supplied products are governed by mandatory consumer law applicable to your transaction. Nothing in this policy reduces those rights.
How to ask for a cancellation or return
Email support@toloran.com with your order number, item and request. We will explain available options, any legal deadlines, the return instructions and any fees that are lawfully applicable. Please do not send goods to an unconfirmed return address.
Damaged, defective or incorrect orders
Contact us as soon as reasonably possible with the order details and photographs if available. We will review the issue and offer the repair, replacement, refund or other remedy required by applicable law.
Personalized and made-to-order products
Certain legally recognized cancellation exceptions may apply to genuinely personalized or custom-made items. They do not apply merely because a product is a gift. Where an exception applies, it must be disclosed and legally valid; mandatory remedies for faulty or misdescribed items still apply.
Refunds and delivery charges
Approved refunds will be processed using the applicable payment method and within the period required by law. Any cancellation charge, handling fee or shipping deduction is limited to what the law permits. The merchant will provide the practical return method before the product is sent back.
No local pickup
Munus & Dar is a delivery-only store. We do not provide a walk-in pickup or return counter. Please contact support for return arrangements.
Customer support